A steel company is seeking an Inside Sales Representative for their Memorial office (100% in-office work). Familiarity with Japanese business culture would be a great fit for the company.
Job Description
- Ensuring annual volume growth of steel sales through improving coordination between the supplier (steel mill) and customers, while also ensuring seamless support for their business requirements.
- Proactively improving customer relationships and satisfaction by overseeing the entire customer account lifecycle, from order placement to payment collection.
- Supporting enterprise on-time delivery objectives through proactive oversight of order entry, meticulous commercial agreement price checks, consistent provision of order delivery updates to customers, adept resolution of customer issues, seamless EDI invoicing, and regular dispatch of weekly collection notices.
- Strengthening supplier relationships by conducting quarterly meetings with mill representatives, focusing on addressing key issues, identifying process improvements, and ensuring alignment with customer needs.
- Improving customer satisfaction by efficiently handling claims for rejected or defective steel, coordinating with the mill for resolution and facilitating prompt payments to affected customers.
- Performing financial tasks such as issuing debit or credit memos as required, resolving pricing discrepancies, and preparing auditing samples as requested (by the controller).
Requirements of Candidate
- Great communication and an emphasis building customer/supplier relationships
- Problem-solving skills
- Organizational skills
- Attention to detail
- Team Player
- Being adaptable/flexible based on business needs
- Motivated to take on challenges and work as a team player to come up with solutions to issues in the workplace
- Open to learning new skills and self-improvement
- Proactive mindset
- Accountable of your actions and responsibilities
- Able to make own judgement calls based on each situation
- Ability to prioritize deadlines
To apply please email your resume to airaha@pasona.com