Position: Customer Service Representative
Pay: $18 per hour with incentives
60-day review with a potential pay raise
Monthly incentives in addition to hourly rate based on performance
Location: Camp Verde, AZ
Hours:
Full-Time
Monday-Friday 8 am - 4:45 pm
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k with up to 4% matching
- Professional Development Assistance
- Annual company retreat
Required Qualifications:
- Customer service experience
- Working in a fast-paced environment
- Solid written and verbal communication skills
- Excellent organizational skills
- Strong time-management skill
Desired Qualifications:
- Experience with scheduling software such as ServiceTitan or Sera
- Experience in the HVAC/plumbing industry
- Proficient in Outlook
- Proficient in Microsoft Office Suite
Position Overview:
We want YOU!
Goettl's High Desert Mechanical has been a family-owned business for over 30 years, serving central and northern Arizona and we are looking to expand our family! Continual growth means we are looking for new dedicated and passionate employees to fulfill our expanding Customer Service department NO HVAC/Plumbing EXPERIENCE NEEDED!
Goettl's High Desert Mechanical is a name you can trust, and we want you to find your final career stop here. With our family-orientated environment and a healthy work-life balance, Goettl's isn't just a job, Goettl's is a place where you can build a career!
As a Customer Service Representative, you will be our company's first point of contact and play a crucial role in creating a 5-star customer service experience for each customer. Your role, as the face and voice of our company, is vital! We seek individuals with a professional attitude, strong customer service focus, and the ability to be resourceful and proactive in resolving customer concerns. Multitasking and stress management skills are essential for this position.
Customer Service Representative’s job duties include:
- Answer incoming phone calls and direct them accordingly.
- Book service jobs utilizing scheduling software.
- Outbound call to schedule appointments.
- Maintain a positive attitude with customers and coworkers.
- Meet Key Performance Indicators to earn monthly incentives.
- Deliver a 5-star customer service experience to every client.
- Perform other clerical duties as required.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Camp Verde, AZ (Preferred)
Ability to Relocate:
- Camp Verde, AZ: Relocate before starting work (Required)
Work Location: In person