Job Summary:
A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of operational excellence. A Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.
Our Benefits Include:
- A fun work environment where you can positively influence others
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Flexible scheduling (and closed on Sundays)
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Learning first-hand from an experienced Operator and Restaurant Leaders
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Intentional growth and development to help you reach your professional goals
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Employer sponsored Medical insurance
- Dental and Vision insurance options
- Life insurance
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Employee Assistance Program (EAP)
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Scholarship opportunities
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Free college (online) through Point University
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Competitive pay
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Meal credit
Competencies:
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Consistent, reliable and present
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Ability to work in a fast-paced environment
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Able to identify bottlenecks and put aces in their places
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Demonstrate strong interpersonal skills and Emotional Intelligence
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Able to delegate and lead others effectively
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Ability to manage Team Member behavioral and performance issues
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Proficient in handling work-related injuries and crisis-management
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Show professionalism / preparation throughout all of work, through written and oral communication
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Strong commitment to superior customer service
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Ability to work in a team environment with shared ownership and responsibility
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Display a hunger to grow and enthusiasm for the business
Responsibilities:
Leadership
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Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
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Post-shift walkthroughs with results communicated on Slack
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Hold Team Members accountable for training Team Members-in-Training properly
Talent
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Hold daily huddles with Team Members on shift
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Say hello and goodbye to every employee on shift
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Assist with the development of Team Members
Customer Experience
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Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
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Call Team Members in if we are experiencing callouts
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Mitigate and de-escalate customer or employee disputes
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Oversee quarterly Food Quality and Food Safety visits
Sales & Brand Growth
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Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
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Hold and maintain high standards for safety, quality, and accuracy in the restaurant
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Oversee completion of daily checklists (i.e. Jolt)
Financial Stewardship
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Run breaks in accordance with jurisdictional labor laws
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Execute Food cost / Food safety initiatives
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Call area stores if inventory is running low, and organize the transfer of product
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Call approved vendors if repairs and maintenance are needed
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Conduct End of Month counts
Requirements:
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ServSafe Manager level certified
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Reliable transportation
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Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
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Cash Management experience
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Fluent in English required
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Fluent in Spanish preferred
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Non-disclosure agreement required
Availability Requirements:
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Work a minimum of thirty hours a week
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Must be available to either open or close the restaurant daily
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Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $28.50 - $31 / hour
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) matching
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Referral program
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Employee discount
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Paid training
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Mileage reimbursement
Job Type: fulltime
Schedule:
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8 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
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Overtime
Education: High school degree
Work location: On-site