Client Relations Coordinator
The Company
Scott Miller is one of the premier beauty resources for western New York. Our one simple goal is to provide clients with unparalleled service and hospitality, uncompromising style and exclusive luxury brands. A place where creativity flourishes, education is ongoing and most importantly, staff and clients are indulged in an immersive experience they will take with them long after they leave our care. Scott Miller offers a family-friendly, fun and creative work environment, along with competitive pay and benefits.
The Role
Scott Miller is seeking a Client Relations Coordinator for our Pittsford location. This position is a critical part of a multifaceted team who shares a love for service that goes above and beyond the expected in the beauty and wellness industries. We are looking for a kind, compassionate, multitasker who can offer a special perspective on client care.
This role may be a fit for you if:
- You want to ensure the highest level of service to each guest and team member.
- Enjoy a job that is fast-paced and never the same day twice.
- You have worked one or more years in a role that required strong customer service and/or sales.
- You feel confident working with computers and learning new software applications.
- A quick learner and open to growing in your role.
- Excellent with words, both written and verbal.
- Perform all duties professionally and at a consistently high level.
- Available to work up to 2 evenings and 1 weekend day per week.
Responsibilities:
- Bring a positive attitude to each guest and team interaction
- Perform all front end functions including greeting guests, check-in, service support, check-out and scheduling appointments
- Ensure that the highest levels of guest service are achieved throughout the Company
- Client appointment care
- Serve each client with thorough and consistent scheduling, consultations and customer care
- Identify and understand client needs
- Maintain complete knowledge of retail product offerings
- Educate clients of Scott Miller service offerings
- Computer savvy
- Eagerness to take on special projects
- Professional communication
- Decision facilitator
- Know and showcase your understanding of the Scott Miller vision, mission, and values through your actions in the salon.
- Place great value on having uncompromising style maintaining professional dress code during each shift
- Work in collaboration with Scott Miller makeup artists, service providers, and fellow client relations coordinator team in order to provide impeccable service to our clients
- Share and promote additional service and retail options, including gift certificates or promotions with each guest
- Attend meetings and education as required
- Reliable and dependable
Requirements
. Minimum 1 year customer service experience
. Sales experience preferred
. Scheduling flexibility – evenings and weekends
To Apply
Interested in a Client Relations career with Scott Miller?
Apply Online: www.scottmillerstyle.com/careers
Scott Miller | 3340 Monroe Avenue | Rochester, NY 14618 | an equal opportunity employer
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
Weekly day range:
- Every weekend
- Weekends as needed
Work setting:
Work Location: In person