Front Desk Agent
Front Desk Agent Position Overview: You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
Responsibilities:
- Greet guests upon arrival with a warm and sincere welcome.
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.
- Issue keys while ensuring utmost safety and confidentiality.
- Maintain and protect guest privacy and discretion.
- Settle guest accounts while ensuring all services standards are followed.
- Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies.
- As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
- Drive revenue through room upsells and cross-promotion of other hotel outlets.
- Builds strong rapport with support departments.
- Consistently offers professional, engaging and friendly service.
- Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate.
- Other duties as assigned.
Requirements:
- Ability to work all shifts including overnights, weekends, and holidays.
- Previous experience in Front Office operations preferred.
- Proficiency in English required, bilingual is an asset.
- Excellent written/verbal communication, coaching and interpersonal skills.
- Strong guest service orientation, utilizing empathy and creative thinking.
- Ability to work well under pressure.
- Thrives in a fast-paced environment.
Physical:
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects.
Who We Are
We are a company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. We are committed to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised as piloted by our Guiding Principles – Associate Engagement, Presentation of our Hotel, Driving Guest Loyalty, Community and Global Focus, and Ensuring Financial Success.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Work Location: In person