Job Description: Call Center Representative for Non-Emergency Medical Transporation Company
Position Overview: As a Call Center Representative for our Non-Emergency Ambulance Company, you will play a crucial role in providing exceptional customer service and coordinating non-emergency medical transportation services for our clients. Your communication skills, empathy, and ability to remain calm under pressure will be essential in ensuring a smooth experience for our clients and their caregivers.
Key Responsibilities:
Client Communication: Answer incoming calls from clients, caregivers, and healthcare professionals seeking non-emergency medical transportation services.
Listen attentively to clients' needs, gather relevant information, and provide accurate and compassionate assistance.
Scheduling and Coordination: Schedule non-emergency medical transportation services based on clients' medical needs, location, and preferred schedule.
Coordinate with drivers and medical personnel to ensure timely and efficient transportation services.
Manage scheduling changes, cancellations, and rescheduling requests with professionalism and efficiency.
Documentation and Data Entry: Maintain accurate and up-to-date records of client information, transportation schedules, and service details in the company's database.
Ensure that all necessary paperwork and documentation are completed accurately and in a timely manner.
Problem Solving: Handle and resolve client concerns, complaints, or issues promptly and professionally, striving to achieve satisfactory outcomes.
Collaborate with team members and supervisors to address complex or escalated situations.
Client Education: Provide clients and caregivers with information about the company's services, policies, and procedures.
Educate clients on preparing for transportation, including any special requirements or instructions.
Compliance and Quality Assurance: Adhere to all relevant regulations, guidelines, and industry standards related to non-emergency medical transportation services.
Maintain a high level of quality in service delivery and uphold the company's reputation for excellence.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, empathy, and a customer-centric mindset.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- Proficiency in using computer systems, databases, and software applications.
- Ability to remain composed and focused during challenging or high-pressure situations.
- Familiarity with medical terminology and non-emergency medical transportation practices is a plus.
- Previous call center or customer service experience is preferred.
Working Conditions:
- The role is primarily office-based in a call center environment.
- May require occasional weekend, evening, or holiday shifts based on operational needs.
- Interaction with clients may include individuals with varying medical conditions and emotional states.
Join our dedicated team and make a meaningful impact on the lives of individuals who require non-emergency medical transportation. Your commitment to exceptional service will contribute to our mission of providing safe, reliable, and compassionate care to our clients.
Job Type: Full-time
Pay: $16.50 - $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Paid training
Schedule:
- 10 hour shift
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Northern Cambria, PA 15714 (Required)
Job-related location requirement:
- Candidates must be within a 25-mile radius.
Work Location: In person