Position: HVAC Service Manager
Location: North Salem, NY
Salary: $90,000-$110,000 - DOE! + Excellent benefits package!
Key Responsibilities:
- Team Management: Supervise, mentor, and lead a team of HVAC service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.
- Quality Assurance: Ensure all HVAC service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
- Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
- Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.
- Inventory Management: Manage the inventory of parts and supplies needed for HVAC service, ensuring adequate stock levels and cost-effectiveness.
- Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
- On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
- Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.
- Training and Development: Stay updated with the latest HVAC industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.
- Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.
Requirements:
- Proven experience in HVAC service management or a similar supervisory role within the HVAC industry. Experienced service technicians seeking to move into the role of a Service Manager will also be considered.
- In-depth knowledge of commercial HVAC systems, equipment, and maintenance practices.
- Strong leadership and team-building skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
- Strong problem-solving and decision-making capabilities.
- Proficiency in using HVAC software, scheduling tools, and computer applications.
- Knowledge of safety regulations, codes, and compliance requirements.
- Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.
Benefits:
- Medical
- Dental
- Vision
- 401k
- Company Vehicle
- Gas Card
- Paid Uniforms
- Vacation / PTO
Schedule:
- 8 hour shift
- On call
- Overtime
Supplemental pay types:
Experience:
- HVAC Supervisory: 2 years (Required)
- HVAC: 10 years (Required)
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