JOB SUMMARY
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for the Bünda brand. We are looking for organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. The responsibilities and duties of this position described here are representative of those a Front Desk Associate must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
- Provide high-level customer service and hospitality to clients
- Maintain a positive attitude and take initiative
- Greet, assist and check in clients
- Provide support to the Bünda instructors so they are set up for a successful class
- Handle studio membership database, register new clients, receive membership payments and maintain client base
- Extremely knowledgeable of the Bünda program andthe ability to respond to clients’ questions.
- Maintain knowledge of Bünda’s memberships and class packages
- Guide clients with regards to the latest studio promotions, membership discounts and/or special events
- Work as a cohesive team with all staff members to ensure efficiency and camaraderie
- Assist with the training of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep, including cleaning of exercise equipment (stations, Stairmasters, weights), floors and mirrors
- Bathroom and changing room cleaning
- Assist the Studio Manager in daily studio tasks and projects as assigned
REQUIREMENTS:
- Must have outstanding customer service and problem-solving skills
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Willingness to initiate tasks and perform duties without direction
- Excellent communication skills and be able to work with a wide range of personalities
- Responding to clients’ requests with a can-do attitude.
- Cooperative manner with an optimistic attitude.
- Exhibits enthusiasm for the studio and for the job.
- Must be a patient, courteous listener, able to show empathy.
- Friendly and professional phone, email and text etiquette
- Superior organizational skills
- Have an eye for detail and care for the studio's appearance and cleanliness.
- Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
- Work as a cohesive team with all Bünda's staff members to ensure efficiency and effectiveness.
PHYSICAL REQUIREMENTS:
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry 40lbs+
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Relocate:
- Sacramento, CA 95816: Relocate before starting work (Required)
Work Location: In person