**Call Center Manager** **Overview:** We are seeking a dynamic and experienced Call Center Manager to lead our team in delivering exceptional customer service. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for driving sales and customer satisfaction. **Responsibilities:** - Supervise and manage a team of call center representatives - Communicate performance expectations and provide feedback to team members - Lead by example, demonstrating effective leadership qualities - Analyze call center data to improve processes and enhance customer service - Drive sales initiatives and meet revenue targets - Ensure high levels of customer satisfaction through quality interactions - Manage escalated customer issues and negotiate solutions when necessary - Oversee training programs for new hires and ongoing development for existing staff - Implement strategies to optimize call center efficiency and productivity **Qualifications:** - Proven experience in supervising a call center or customer service team - Strong leadership skills with the ability to motivate and inspire others - Proficiency in sales techniques and strategies - Ability to analyze data and make informed decisions based on metrics - Exceptional customer service skills with a focus on resolving issues effectively - Fluency in English; multilingual abilities are a plus - Excellent time management and organizational skills Join our team as a Call Center Manager and take the lead in ensuring our customers receive top-notch service while driving sales success. If you are a results-driven individual with a passion for leadership and customer satisfaction, we want to hear from you!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Experience:
- Call center management: 1 year (Preferred)
Ability to Commute:
- Hot Springs Village, AR 71909 (Preferred)
Ability to Relocate:
- Hot Springs Village, AR 71909: Relocate before starting work (Required)
Work Location: In person