Service Specialist IV
Department: Central Operations/Card Services
Employment Status: Full Time, Non-Exempt
Location: Lodi (1)
Supervises Others: No
Salary: $20.73 – 24.39 – (Commensurate with experience and qualifications)
F&M Bank’s Service Specialist IV is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Card and Instant Payments Fraud, Debit Card and Instant Payments Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.
While performing their responsibilities, the Service Specialist IV is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. They provide support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
-An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g., Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payments Fraud, Chargeback Processing, and an understanding of Regulation E
-An individual who is able to assist with preparing, reviewing, and researching ATM & Visa Debit Card claims while maintaining compliance with the various regulatory requirements, Visa/Pulse network regulations, and Bank policy
-An individual with strong customer service skills who is able to communicate confidently with customers and business partners
-Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
-A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
-A process and task oriented individual who is focused and able to handle multiple tasks concurrently
-A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
Also required:
-Successful completion of a credit check is a condition of employment
-Minimum of high school diploma or equivalent, college degree a “plus”
-Minimum 2 or more years of relevant work experience, with Card or Payments Fraud Investigations preferred
-Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
-Multi-tasker with a desire to go the extra mile to service our customers
Does this sound like you?
-Submit a cover letter, including email address, and resume to jobs@fmbonline.com
F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta
Organización Participa en E-Verify
Job Type: Full-time
Pay: $20.73 - $24.39 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- debit cards & instant payments: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: In person