About us
We are seeking a full-time front desk receptionist to join our practice. We offer a competitive salary and benefit package that includes a 401k plan, health insurance.
Our clinics in upper Manhattan and Inwood serve approximately 20,000 patients annually in gentrifying neighborhoods with strong working-class components. We see an average of 70-80 patients daily at each of our two locations. We encourage in-patient visits for comprehensive evaluation and treatment. To maintain effective lines of communication with our patients and their families, we also offer telemedicine consultations as appropriate. Our medical staff currently includes eleven physicians.
Our mission at Pediatrics 2000 is to provide the highest standards of compassionate, culturally sensitive, quality patient care. Every day, newborns to 21-year-olds are seen for physical exams and treatment, screened for hearing, vision and developmental issues and given immunizations. What sets our practice apart for providers and patients alike is the unique arts-based model for community medicine that Pediatrics 2000 has designed and implemented. By fully integrating art into our pediatric practice, our providers are uniquely empowered to effectively communicate with patients and their family members including at-risk children and adolescents, about health literacy and to encourage healthy living. Because this effort relies upon a continuing dialogue among medical staff, collaborative institutions such as Columbia Affiliated Physicians, artists, graphic designers, architects and educators, our practice applies Albert Einstein’s insight that after a certain high level of technical skill is achieved, science and art tend to coalesce in esthetics, plasticity and form.
https://pediatrics2000.com/index.html
JOB DESCRIPTION
POSITION: Receptionist
DEPARTMENT: Front Office/ Reception
LOCATION: 3332 Broadway / 515 W. 207th St.
Summary
The receptionist is responsible for completing duties and functions of the medical front office area. He or she must ensure that tasks assigned to them are completed in an accurate, timely, and confidential manner. This includes inputting of patient data, answering and triaging incoming phone calls, and maintaining the medical records department according to the legal requirements, among other duties as assigned by supervisor. The receptionist is required to work in a team and independently all the while providing quality service.
In addition, you are expected to maintain the referral database, always ensuring to complete and distribute referrals in a timely manner. He or she is in charge of providing patients with the appropriate information regarding specialist visits. Also, the coordinator is expected to follow up with facilities in order to obtain consultation notes when applicable.
Duties
- Perform day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Greet and assist patients in a courteous and proper manner.
- Respond to patients', prospective patients, and visitor inquiries in a courteous manner.
- Confirm accuracy and completeness of patient information and insurance documentation.
- Thoroughly verify patient eligibility to collect copay/deductible when applicable, always noting existing balance and billing alerts.
- Maintains office files and front-desk areas in a neat and organized manner.
- Assist in the appropriate training of all front desk employees, including new staff and for long-term staff who will be taking on specific responsibilities.
- Adhere to company policies, procedures and standards.
- Address patients’ (local and international) and organizations’ (hospitals, ACS, lawyers, SSI etc.) requests and inquiries in a timely and organized manner.
- Refer patient complaints to appropriate designated personnel.
- Maintain the referral department by managing cases in a timely and organized manner.
- Perform other duties as may be required.
- No medical experience necessary / Training will be provided.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience with ECW or other EMR systems?
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 1 year (Preferred)
Language:
- Clinical Spanish (Required)
Work Location: In person