Overview:
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and creating a welcoming environment for our guests.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and provide accurate information to guests
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in hotel management or hospitality industry preferred
- Proficient in phone etiquette and handling phone systems
- Strong guest relations skills with a focus on providing excellent customer service
- Knowledge of front desk operations and guest services
- Ability to multitask in a fast-paced environment
- Bilingual proficiency is a plus
- Familiarity with night audit procedures is advantageous
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in guest services and front desk operations will shine.
Job Types: Full-time, Part-time
Pay: $18.00 - $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Solana Beach, CA 92075 (Required)
Work Location: In person