Aston Veterinary Hospital is looking for an experienced customer service representative to join our dynamic reception team. Located in Media, PA, our busy and progressive small animal practice offers a flexible schedule that includes a mix of weekdays, weekends, and evening shifts. We strive to accommodate individual scheduling needs while ensuring our hospital runs smoothly. Our benefits package includes employee discounts, monthly incentive bonuses, and company-provided mental health programs. We take pride in delivering exceptional customer service, meeting wonderful people, and helping animals live longer, healthier lives.
Responsibilities:
- Manage and maintain high volume of calls with clients
- Offer professional and welcoming greetings and assistance to all clients
- Effectively schedule appointments
- Triage medical needs for patients by phone to manage appropriate appointment schedules
- Strong communication skills with our team and clients
- Ensure that the Reception area and other areas of the hospital maintain clean, professional, and welcoming atmosphere
- Accurately process financial transactions and reconcile financial information as required throughout each shift
- Receive and effectively process client requests for prescription medications, foods, and medical documentation (i.e. vaccination certificates, diagnostic reports, and patient histories)
- Record thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notes
- Appropriately address client inquiries and requests in a timely and consistent manner
Qualifications:
- Previous customer service, knowledge of veterinary medicine is a plus
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Problem solver who can prioritize and multi-task appropriately
- Ability to remain calm and have confidence in stressful situations
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person