The Assistant Front Office Manager leads by adhering to the hotel’s policies and procedures and always providing exemplary service to our guests and team members. The Manager on duty assists management with the supervision, training, scheduling, and evaluating performance of Guest Service Agents, Door, and PBX and performs the daily responsibilities if these roles when required. The Manager on Duty is expected to work some Night Audit shifts as needed.
Physical Effort:
Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day.
Physical Environment:
Ability to walk or stand for extended periods of time during course of shift.
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Education:
High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.
Experience:
One to Two years Front Office experience in a Lifestyle or Luxury Hotel/Resort preferred.
Computer Skill & Other Technical Skills:
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices
Communication:
Ability to fluently comprehend and speak English required.
Licenses or Certifications:
n/a
Other:
Must be customer-service centric and have excellent hospitality skills.