Summary
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Essential Functions / Key Responsibilities
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Pre-requisites:
- Must be a local (in-state) resident.
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
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Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Experience:
- No prior experience necessary.
- Must be open minded and ready to work as part of a detail-oriented team.
Knowledge, Skills & Abilities:
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications
Experience:
- One+ year of relevant experience.
Knowledge, Skills & Abilities:
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Able to work quickly and efficiently to meet tight time restrictions.
Benefits
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!