Company Description
MUST be authorized to work in the United States for any employer.
MUST be available to start working within 3 weeks of offer acceptance date.
SEGULA TECHNOLOGIES is assisting a major automotive OEM in hiring a Field Service Engineer to join our growing team in Grain Valley, MO.
This is a DIRECT hire opportunity, NOT a Contractual role.
Our client offers a competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth!
Job Description
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Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair, and maintenance of railroad equipment installed at customer sites.
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Perform on-site installation and maintenance of railroad signaling equipment and systems including equipment initialization, calibration, setup, verification, and repair.
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Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and engineering principles.
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Respond to requests for emergency troubleshooting and issue resolution needs for railroad customers.
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Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same.
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Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate field service engineering and/or product knowledge.
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Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles.
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Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools.
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Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly.
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Provide leadership and technical direction to skilled labor performing work on customer sites.
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Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer safety standards.
Qualifications
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Bachelor’s Degree from an accredited university or college or a High School Diploma / GED with a minimum 4 years of experience in a related role
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Ability and willingness to travel up to 60% of the time
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Ability and willingness to maintain a valid driver's license.
Desired Qualifications
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Bachelor’s degree in Electrical, Mechanical, or Computer Engineering is preferred.
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Strong business acumen.
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Strong networking experience.
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Ability to work effectively with minimal supervision.
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Strong customer service mindset.
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Prior field engineering experience.
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Prior Wayside Signaling experience.
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Prior Railroad experience.
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Prior project management experience and demonstrated project management skills.
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Strong organizational skills.
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Strong verbal and written communication skills.
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Strong interpersonal and leadership skills.
Additional Information
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All your information will be kept confidential according to EEO guidelines.