Parkway Honda of Boston is hiring for talented Sales BDC representatives! The Sales BDC is responsible for handling the flow of internet & phone leads through our business and providing general support with scripted and unscripted inbound and outbound calls, and setting appointments for the Sales Department.
Job Duties and Responsibilities:
- Responsible for welcoming customers with a warm and sincere greeting
- Ensures excellent service standards and maintains high customer satisfaction
- Answers phone calls in a professional and courteous manner
- Transfers phone calls or take written messages when needed personnel not available
- Follows BDC scripts and guidelines on all calls and e-mails
- Responsible for being professional, courteous, and knowledgeable on each call
- Monitors and contacts dealership and third party leads and inquiries
- Follows up after customer showroom visit to ensure customer satisfaction
- Follows company safety procedures and policies
Job Qualifications:
- Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
- Previous Dealership BDC experience is preferred
- Previous Call Center/Customer Service experience is preferred
- Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
- Excellent organizational skills and attention to detail
- Able to establish rapport and build relationships with customers
- Demonstrate sufficient computer literacy
- Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards
Parkway Honda requires a drug screen including for the use of marijuana and background check prior to employment. Medical marijuana card holders are acceptable.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- West Roxbury, MA 02132 (Required)
Ability to Relocate:
- West Roxbury, MA 02132: Relocate before starting work (Required)
Work Location: In person