Position Overview: Assistant Operations Manager
Are you ready to lead and drive excellence in daily operations? Join our team as an Assistant Operations Manager and play a pivotal role in ensuring the efficiency, growth, and success of our organization. You will be at the forefront of our daily operations, making sure that tasks are completed efficiently to meet the demands of our business. Your leadership and guidance will empower our team to excel, resulting in smooth workflows and satisfied customers.
We have KING SIZE career opportunities at The Dump!
Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle – always give our customers more value for their money. For over 125 years, we’ve remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country. Today, we’re proud to make comfort and luxury truly affordable.
Today, we’re proud to make comfort and luxury truly affordable to all through our:
Worldclass Websites
haynesfurniture.com
thedump.com
The Dump Luxe Factory Outlets
Atlanta, GA - Chicago, IL (Deerfield) - Chicago, IL (Lombard)- Dallas, TX- Houston, TX- Tempe, AZ
Hampton, VA- Norfolk, VA- Richmond, VA
Haynes Furniture Showrooms
Virginia Beach, VA- Newport News, VA- Richmond, VA (West End)-
Richmond, VA (Chippenham)
Position Responsibilities
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Ensures daily workload is completed efficiently, must be able to adjust the workflow to meet the needs of business.
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Identify and develop key employees for upward movement.
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Responsible for timely, accurately and completion of CPU and Delivery Prep invoicing.
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Responsible for all orderpicker lift inspections being completed daily by the Operators Team
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Track and document all attendance issues in compliance with the employee policy manual.
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Must listen and respond appropriately to customers, customer pickup issues and employee concerns.
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Uphold all terms and conditions in regard to returns, exchanges and restock fees.
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Look for process improvements throughout the facility; communicate recommendations with the Operations Manager.
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Ensure maintenance items and safety concerns are communicated to the pertinent parties ensuring prompt resolution.
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Assist with hiring qualified applicants, performing orientation and new hire training of all new hires.
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Perform annual and semi-annual evaluation of all direct reports.
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Creates schedules to ensure maximum use of hours through forecasting and target planning.
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Responsible for all time off request of both hourly associates and reporting management team.
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Communicate promptly with Human resources and the Operations Manager.
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Hold weekly meetings with reporting management team to review past and upcoming challenges, staffing needs, production and target planning.
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Holds associates accountable when violations of production, safety and/or policies occur.
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Issue area/aisle audits to be performed by reporting Managers.
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Ensures housekeeping in all departments to include departmental area audits are kept up to date.
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Works directly with Store Department Managers for all issues and areas of concern and is part of the solution.
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Works with all departments as a team, establishes synergy between all departments.
SPECIFIC COMPETENCIES/ SKILLS: Strong initiative skills, needs little supervision, display a positive up-beat attitude, ability to supervise people, organized, reliable, have good customer service skills, ability to communicate effectively with associates and all levels of management. Must have a proven track record for associate accountability. Must be able to work weekends and Holidays.
PHYSICAL DEMANDS/ ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are frequently required to stand and walk. Regular use of hands and arms to reach for merchandise is required. Regular communication through listening and talking is also required. This position may require occasional lifting of up to 50 lbs.
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Education: Minimum High School Diploma or GED
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Experience: 2-5 years’ experience in a warehouse environment as a manager.
BENEFITS + PERKS
Generous paid time off beginning within the first 120 days
Employee discount on already great deals
Career growth & supportive leaders
Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental, company paid basic and Supplemental Life Insurance, Dependent Life Insurance
Short Term and Long-Term Disability plans
Legal Resources Plan and Flexible Spending Accounts
401(k) retirement plan/company contribution
Company Values, Purpose and Mission:
Our Values: Respect. Quality. Grit. Growth.
Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service
Our Mission: To Become the Most Trusted Furniture Company.
The success of the company is all thanks to our dedicated associates with the drive and determination to serve our customers. We will continue our mission to be the most trusted furniture company. We won’t be stopped. We invite you to apply and come join our team.