McDonald Uniform Company, a leading Uniform Provider, is seeking a dedicated Customer Service Representative to join our team. We offer a dynamic work environment where professionalism and customer satisfaction are paramount.
Responsibilities
- Able to serve customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them
- Keeps track of customer correspondence and logs key account information and customer data
- Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction
- Upholds customer confidentiality, especially regarding financial matters and identity
- Processes customer refunds, shipments, and account adjustments and payments
- Contributes to team effort by accomplishing related tasks as needed
- Manage high volumes of inbound and outbound calls
- Continuously improve your knowledge of products and services
- Able to adapt to new technologies and processes as they are implemented
Skills
- Strong listening, communicating, and customer service skills
- Ability to multitask and provide effective solutions
- Works well with others and helps foster a supportive work environment
- Comfortable problem solving while also creating an enjoyable experience for our customers
- Able to document customer service calls efficiently and with detail
- Knows how to ease conflict and provide the appropriate resolutions
- Completes tasks on time and can prioritize work
- Able to collaborate with other departments to resolve customer issues and concerns
- Strong attention to detail
- Able to contribute to team goals and initiatives to improve customer satisfaction and retention
Join our team at McDonald Uniform Company and enjoy competitive benefits including 401K with employer match. If you possess the required skills and are passionate about delivering top-notch customer service, we welcome your application.
Job Type: Full-time
Pay: $17.54 - $21.12 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Philadelphia, PA 19154 (Required)
Ability to Relocate:
- Philadelphia, PA 19154: Relocate before starting work (Required)
Work Location: In person