Job Summary
Eprine Community Services, seeks an individual who can respond to inbound phone calls and determines prospective patients' needs and viability while providing accurate and responsive intake. This individual will also provide general Curated Mental Health information to prospective referrers, patients and communities, ensuring excellent patient-facing service. The Patient Intake Specialist processes and transcribes patients’ information for referral entry and responds to electronic platforms, faxed or phoned-in referrals. This individual follows Curated Mental Health admission criteria and processes referrals accordingly.
The essential functions include, but are not limited to, the following:
- Handles all initial patient intake from initial contact to completion of onboarding
- Actively reviews Providers/Clinical Staff schedules to allow for optimized scheduling in accordance with the operations needs
- Has knowledge of which provider offer which services so the patient can be properly assigned to the appropriate care team
- Verbally reviews all intake paperwork with prospective patients to ensure comprehension
- Provides financial counseling that ensures prospective patients understand their financial obligations for care
- Ensures patient demographics, insurance info/ card, referrals and medical histories are accurately put into the EMR and assigned to the appropriate care-team
- Supports practice management on relevant information regarding daily operations
- Participates in regular group meetings with operations team
- Reports to management with updates on intake data as relevant
- Maintains a welcoming and helpful attitude for prospective Curated patients
- Maintains knowledge of provider availability and insurance credentialing
- Ensures patient completes all intake related paperwork
- Ensures all intake paperwork is accurate and complete
- Verifies medical insurance coverage, eligibility, and benefits for each patient.
- Schedules initial appointments or initial consultations
- Answers phone, text, and email inquiries from prospective patients.
- Addresses any prospective patient queries or concerns
- Prepares and maintains patient charts through intake process
- Clears and responds to all emails and voicemails by the end of day
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Rotating weekends
Experience:
- clinic intake: 1 year (Required)
- Computer skills: 1 year (Preferred)
Language:
License/Certification:
Work Location: In person