Confidential Post
Company Size: Medium (350-400 employees).
Team Size: 5
Reports to: CTO
ROLES AND RESPONSIBILITIES:
- Understand and follow the IT Policies and Procedures of the IT Dept and all other managing guidelines of the business.
- Work with Engineering team to provide support, administer, patch, and maintain desktop equipment, cloud-based applications or environment and any items related to accessing the company infrastructure.
- Monitors environments to meet business peak performance. Troubleshooting issues when issues are found, or performance degrades.
- When necessary, engages with vendor or 3rd parties for support to resolve issues or to plan for upgrades or maintenance.
- Perform physical labor as needed to move and install hardware, equipment, and technology.
- Participate in or lead internal projects to accomplish goals of the business.
- Expert level administration to optimize systems to meet the standards for availability.
- Install and/or configure operating systems, software, hardware components. When necessary, leveraging other team members to accomplish tasks, or provide support.
- Document designs, procedures, maintenance topology and support procedures, in word documents.
- Perform continuous maintenance: research software updates, drivers, vulnerabilities of hardware/software, redundancies, and security issues.
- Conduct high-level root-cause analysis of service interruptions and establish preventive measures.
- Must be able to understand and work from Ticketing or Service Desk ticket system, able to understand when to escalate issues.
- Collaboration with senior technical staff and customers to perform PC, laptop, server and other assessment services.
- Ability to think outside the box to resolve situations or to create solutions.
- All other constituted to meet the needs of the business.
EXPERIENCE AND REQUIREMENTS:
- Minimum 6 years working experience of Windows desktop or server administration.
- Understanding or VLAN’s, Network security protocols and best practices.
- Understanding of Active Directory and Cloud environment structure.
- Familiarity with Windows PC, server environments and general knowledge of Apple or MacBook products.
- Able to work with vendors or 3rd party resources for internal projects or support.
- Able to manage individual and team time, meet deadlines, organize their schedule and prioritize tasks, projects or issues.
- Must be able to participate in a team environment and with a team.
- Windows, Azure or AWS certifications.
- Bachelor’s in computer science, in related field or work experience.
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Windows Desktop: 6 years (Required)
- IT management: 3 years (Required)
License/Certification:
- AWS, or Windows, or Azure (Required)
Ability to Relocate:
- Palm Beach Gardens, FL 33418: Relocate before starting work (Required)
Work Location: In person