VCI is a full service voice, data and video company offering voice services, high speed internet Networks, CCTV, Satellite TV for SMB and enterprise customers nationwide in business for 20+ years. VCI installs Mitel Phone systems, VOIP, Wired and Wireless Networks,CCTV, Structured cabling and Audio Visual Systems.
We are currently looking for Operations/Service Managers who is well versed in installing and programming switches, routers, access points, CCTV, infrastructure cabling and PBX's (Mitel) and managing team of field engineers & Project Engineer/Manager
Job Responsibility
- Managing field service engineers, Project Engineers/Managers nationwide including contractors.
- Must have sound knowledge of Installation and Programming of PBXs like Mitel/NEC/ Lucent etc
- Well versed in Network Routers, switches, access points as well as infrastructure cabling
- Sound Knowledge Configuration of IP addresses, VLans on all network devices
- Interact with customers on an ongoing basis related to project implementation and execution of the service tickets
- Ability to remotely diagnose and resolve customer issues related to Add/move/changes on Networks as well as Network related issues with help of engineers.
- Plan installations by studying floor plans, programming guides & technical specifications as well as ability to read diagrams.
- Update job Knowledge by participating in educational opportunities, reading manuals and certifications
Key Competencies:
- 10+ years Telecom and Cabling experience in a customer facing environment
- 4+ years Networking experience with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP.
- Cisco CCNA, or comparable technology certifications are a plus; Mitel Certification a plus!
- Excellent verbal and written communications skills.
- Ability to assume responsibility and ownership for work performed.
- Ability to provide technical support for co-workers, customers, and other vendors
- Proficiency with MS Windows/Office and/or Active Directory/Share point
What we offer
- Base salary + Annual Bonus
- Excellent Benefits including Medical and 401 K Retirement plan with contribution
- Training
- Paid Vacation
- Relocation assistance will be provided based on qualifications
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Field service: 10 years (Required)
Work Location: In person