Position Title: Help Desk Analyst
Location: New Castle, DE
Duration: 12+ Months.
Primarily remote but may need some onsite which is a TBD.
Interview will be done virtually.
NOTE:
Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting
Role Description:
- This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
- The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
- Excellent communication and customer service skills are a must.
- The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education:
A+ Certification and Network + Certification or demonstrated equivalent.
Job Type: Contract
Pay: $19.91 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
- New Castle, DE 19720 (Required)
Ability to Relocate:
- New Castle, DE 19720: Relocate before starting work (Required)
Work Location: In person