### Job Overview: We are looking for a dedicated and personable Front Desk Agent to become a valuable member of our team. As a Front Desk Agent, you will play a crucial role as the first point of contact for our guests, ensuring their satisfaction and comfort throughout their stay. If you possess outstanding communication skills, a genuine interest in hospitality, and thrive in a bustling atmosphere, we invite you to apply for this exciting opportunity. ### Responsibilities: - Warmly greet guests upon their arrival with a friendly and professional attitude - Efficiently handle guest check-in and check-out procedures with accuracy - Provide detailed information about hotel facilities, services, and local attractions - Address guest inquiries, requests, and concerns promptly and courteously - Assist in managing reservations and assigning rooms to guests - Maintain precise guest records while upholding the confidentiality of personal information - Process payments accurately following established cash handling protocols - Collaborate effectively with various hotel departments to ensure exceptional guest satisfaction - Keep the front desk area tidy and well-organized at all times ### Requirements: - Preferred experience in night audit, hospitality management, or customer service roles - Proficient in phone etiquette and familiar with phone systems - Strong background in resort or hotel environments is advantageous - Exceptional customer service skills with a focus on guest relations - Excellent verbal and written communication abilities - Capacity to handle multiple tasks efficiently in a fast-paced setting If you are enthusiastic about delivering top-notch guest experiences, possess meticulous attention to detail, and excel in a collaborative team setting, we encourage you to apply for the Front Desk Agent position. We offer competitive compensation, opportunities for professional development, and a supportive workplace environment where your contributions are valued.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Work setting:
Work Location: In person