Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Passion, drive, innovation, and strong core values are at the heart of our organization. Are you looking for a challenging but rewarding career with a company who puts their employees first? How about a promote within culture and working for the #1 fastest growing firm in the United States, according to SIA in 2021? Well, here’s your chance!
At Provalus, we are uniquely “purpose-driven.” We’re elevating under-served communities by developing untapped talent in rural towns across the U.S. to deliver technology, business and support services to our clients. Our mission is to solve the tech talent shortage in America while helping talented people create a new career path for themselves and strength America’s future. We are actively seeking a NOC Analyst to join our growing organization and help further our mission.
The Network Operation Center Analyst position is responsible for monitoring and surveillance of the health of the Data Centers, Network, Servers and Storage environment while proactively identifying, communicating and resolving operational IT issues. This position is a member of a 24x7x365 team that is a first responder to support related IT infrastructure. This position supports IT Infrastructure after-hours team by monitoring and reporting on the performance and health of the network, server, and data center facility resources utilizing software and hardware tools to identify the factors affecting IT infrastructure performance and communicating issues to senior team members and management. Duties:
As a NOC Analyst, your daily responsibilities will involve:
- Monitors and verifies IT systems functionality is within normal specifications
- Succinctly captures and communicates to senior NOC staff the symptoms of any technical issue
- Assists in reviewing and resolving assigned tickets for IT system related issues and events
- Assists in documenting system changes that are agreed upon during unexpected IT events
- Provides unparalleled support by actively monitoring and evaluating the needs of related IT systems
- Partners with other associated teams to validate normal operational trends are within expected metrics and assist with ticket tracking and resolution
- Creates trouble tickets while simultaneously surveying the environment for alarms
- Monitors the performance health and trends of the IT Infrastructure
- Performs initial research, triage diagnostics, and troubleshooting of IT Infrastructure Issues
- Ensures data integrity by validating backup system completion, and disaster recovery execution of tier 2 systems
Qualifications
- 1+ year previous experience managing teams in a networking infrastructure, service desk, or IT Support environment OR related degree or certification completion
- Prior experience supporting an e911 or related emergency center, preferably in a technical support capacity
- Any process improvement or process related certifications a plus
- Ability to communicate effectively (both verbally and written) with a variety of end-users and audiences
- Knowledge and understanding of all relevant industry standards
- Knowledge and understanding of best practices for IT service management
- Familiarity with quality assurance procedures and scorecards
- 2 or 4 year degree or relevant work experience in associated fields including IT Support, Networking, Networking Infrastructure, MIST highly preferred
If you’re ready to take the next step in your career and want to join a growing organization that is truly mission-driven, then apply today!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Ability to commute/relocate:
- Whiteville, NC: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Information Technology: 1 year (Preferred)
Ability to Relocate:
- Whiteville, NC: Relocate before starting work (Required)
Work Location: In person