We are seeking Mid Level hard-working IT Technical Support Specialist to join our growing team of professionals. You will primarily be focused on diagnosing, troubleshooting and repairing issues that customers have with a variety of network devices. This is a full-time position.
- Providing welcoming and friendly customer service throughout the duration of the service call
- Working directly with our client liaison to complete tasks their organization needs from a long term IT perspective
- Multi-tasking will be required as some specialists will be working multiple sessions at one time
- Walking customers through every step of the repair process and explaining clearly so the customer understands what you are doing
- Remotely connecting to customer’s computers and respecting their privacy by requesting access to any folders or applications being accessed
Essential Duties:
- Responsible for remote, desk side and help desk support for several clients
- Responsible for troubleshooting and maintaining workstations and applications
- Responsible for establishing and maintaining user accounts and security rights as directed
- Responsible for routine application updates and daily backup process
- Installation of software and hardware on end user computers
- Remote and/or onsite support
- Coordination of repair or replacement for IT equipment.
- Maintenance of all peripherals such as printers, scanners, docks, usb devices, monitors, switches, routers, and wireless access points
- Maintain data backup of servers, network configurations and network data; Tests backups routinely.
- Creation of new user accounts and passwords
- Creation of new user email accounts
- Allow, deny, or restrict user access to folders and files
Must have driver’s license and good working vehicle
Able to pass a background check
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Troubleshooting: 2 years (Required)
- Windows: 2 years (Required)
Work Location: In person