Job Overview:
Join our team as a Front Desk Agent at Old Homestead Hotel, where you will be the first point of contact for our guests. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service, answer guests inquiries, attend to any guest issues and assist with hotel laundry and potentially housekeeping with rooms.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures (contactless checkin/checkout)
- Handle guest inquiries and provide accurate information about hotel services, amenities, and local attractions
- Utilize phone etiquette to answer incoming calls and assist callers with their queries
- Conduct night audit duties to ensure accuracy in financial transactions
- Manage guest relations by addressing any issues or complaints promptly and effectively
- Collaborate with other hotel departments to ensure seamless guest experiences
-Assist with laundry and the housekeeping of hotel rooms
Requirements:
- Demonstrated customer service skills with a focus on hospitality
- Ability to communicate effectively in a multilingual or bilingual setting is a plus
- Proficiency in using computer systems for reservations and guest interactions
- Flexibility to work night shifts, weekends, and holidays as needed
- Dependability and teamwork skills to work effectively with colleagues
Benefits:
- Competitive wages offered
- Opportunities for growth within the hospitality industry
- Discounts on hotel services after the probationary period
- Professional development training provided
Join our team as a Front Desk Agent to embark on a rewarding career in the hospitality sector. Apply now to be part of our dynamic team!
Job Type: Part-time
Pay: $12.75 - $15.00 per hour
Expected hours: 15 – 35 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Birdseye, IN 47513 (Required)
Ability to Relocate:
- Birdseye, IN 47513: Relocate before starting work (Required)
Work Location: In person