About us
King Moving & Delivery is a moving business located in Hollywood, FL, that has been in business for more than 15 years. We are professional, courteous, hard working and family oriented. Our goal is to move to the top of the moving industry.
We are looking for a dedicated and motivated individual to join our team in the call center. In this position, you will need to be self motivated, as your tasks will vary. You will play a crucial role in providing exceptional customer service and driving sales through effective communication and relationship building.
You will be responsible for:
* Taking calls from potential clients, but also reaching out to potential customers needing moving services.
* Speaking with potential customers to understand their moving needs, assess their requirements (distance, size of move, special items, etc.), and providing personalized quotes.
* Presenting Service Options: explaining different moving packages, services (packing, unpacking, storage), and pricing options.
* Estimating and Quoting: accurately assessing the scope of the move and generating accurate quotes that reflect the customer's needs and budget.
* Handling Logistics: managing all aspects of the move, including scheduling, routing, coordinating with movers, and ensuring smooth execution.
* Managing Customer Expectations: communicating clearly with customers throughout the process, addressing concerns, and ensuring a positive moving experience.
* Building Trust and Referrals: providing exceptional service to build strong relationships with customers, leading to positive word-of-mouth referrals.
* Use technology effectively to manage customer interactions and maintain accurate records.
*Building relationships with local businesses and community organizations.
* Networking with real estate agents, property managers, and other industry professionals.
*Utilizing online platforms and social media to advertise our services.
Essential Skills and Qualities:
* Proven experience in sales, telemarketing, or customer service roles.
* Strong Communication and Interpersonal Skills: The ability to effectively communicate with customers, handle inquiries, and address concerns with empathy and professionalism. Demonstrate excellent negotiation skills to close sales and achieve targets.
* Knowledge of the Moving Industry: Understanding different types of moves (local, long-distance, international), regulations, and industry best practices.
* Estimating and Pricing Skills: Accuracy in assessing move requirements and generating competitive, yet profitable, quotes.
* Organizational and Time Management: Excellent organizational skills to manage multiple clients, schedules, and logistics effectively.
* Problem-Solving and Conflict Resolution: The ability to identify and address potential issues during the move, resolve conflicts, and maintain a calm demeanor under pressure.
* Salesmanship and Persuasion: Convincing potential customers of the value of your services, building trust, and closing deals.
* Attention to Detail: Thoroughness in planning moves, addressing specific needs, and ensuring customer satisfaction.
* Strong English communication skills, both verbal and written.
**Remember:** The moving industry is service-oriented. Your ability to build trust, deliver exceptional customer service, and manage complex logistics will be key to your success.
Job Types: Full-time, Part-time
Pay: Up to $1,172.00 per week
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
- Quarterly bonus
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Experience:
- Call center: 2 years (Required)
Ability to Commute:
- Hollywood, FL 33021 (Preferred)
Ability to Relocate:
- Hollywood, FL 33021: Relocate before starting work (Preferred)
Work Location: In person