North Shore Animal League America is the largest no-kill animal rescue and adoption organization in the world. We are a non-profit organization and since 1944, the League's mission has been saving the lives of pets through adoption, rescue and advocacy initiatives. Every year, the League reaches across the country to rescue, nurture and adopt nearly 18,000 pets into happy and loving homes. Over the years, the League has placed more than 1.1 million puppies, kittens, cats and dogs into carefully screened homes.
We are seeking a full time 40 hours per week including rotating on call weekend support IT Support Specialist will be responsible for providing a wide range of technical support for server, network equipment, desktop computers, laptops, tablets, applications, and related technology such as phones and video equipment in all environments, including Microsoft, Linux, and MAC. The role will report directly to the Director of Information Technologies and will play a critical role in maintaining the smooth operation of our technology systems and infrastructure.
Duties and Responsibilities:
- Collaborating with the IT Support Team to deliver excellent customer service, prompt response times, and expert insights into general and complex support issues.
- Participating in project work aimed at proactively improving IT products and services.
- Providing onsite or remote support for desktops, laptops, printers, peripherals, phones, and mobile devices. • Assisting with staff onboarding and off-boarding, including machine imaging and account creation/configuration.
- Conducting routine hardware and software troubleshooting, problem resolution, maintenance, and updates for IT systems.
- Communicating and coordinating system repairs and updates with vendors.
- Creating and maintaining appropriate documentation and providing user orientation on hardware and software packages.
- Supporting and troubleshooting issues related to desktops, laptops, printers, peripherals, handhelds, phones, and mobile devices, including adds, changes, and moves.
- Monitoring and supporting LAN and Wireless infrastructure and network equipment.
- Monitoring, maintaining, and updating all uninterruptible power supply (UPS) systems.
- Keeping up to date with new developments and techniques in information technology.
- Performing other duties and projects as assigned.
Requirements:
· Associates or Bachelors in Information Technology or equivalent desired.
· 5+ years’ experience with Microsoft Office application software and Windows desktop operating systems including Windows 10 and 11, MS Office 365.
· A minimum 5 years of relevant experience in the Information Technology and Help Desk and Server Support field is required.
· Detailed knowledge of PC and server hardware and peripherals.
· Knowledge of Microsoft Windows, Server & Cisco technologies.
· A+ certification or higher or equivalent desired.
· Experience supporting all cellular technology including Apple iOS and Android.
· Must have excellent customer service, problem solving and trouble shooting skills.
· Must be able to communicate and interact effectively with customers, suppliers and vendors, and all levels of management.
· Have the ability to occasionally work evenings and weekends.
· Must be able to lift 50 lbs. Navigating through NSALA campus on a regular basis.
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Job Type: Full-time
Pay: $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
Experience:
- Help desk: 5 years (Preferred)
- Windows: 5 years (Preferred)
Ability to Commute:
- Port Washington, NY 11050 (Required)
Work Location: In person