Title: Server
Reports to: Manager,Dining Services
Status: Non-Exempt (Hourly)
Summary of Job Responsibilities:
Provide exceptional service to FHV residents and their guests in the Main Dining Room, Hunt Room and Café by maintaining professional, courteous and accurate service with a smile. Set up of station prior to shift, maintain orders in station and clean up and proper re-setting at the end of shift. Ensure proper billing and completion of all opening and closing duties.
Essential Functions & Responsibilities:
- Be ready for scheduled shift, well groomed, in full uniform (black dress pants and proper work shoes) including name tag and tie.
- Complete assigned daily side work prior to beginning floor work/completion of shift. Check table assignments and ensure they are properly set.
- Greet guests at tables in a professional and hospitable manner, assure they have menus and obtain order while being attentive to resident/guest needs at all times.
- Enter all orders, including drink orders into computer system, obtain and serve.
- Ensure that checks are properly prepared and processed according to FHV Dining Policy.
- Assure food is served efficiently and accurately. Periodically check if additional service is needed.
- Assure checks are properly signed by resident, closed out to the correct resident apartment number and at end of shift review with Host for accuracy.
- Wash hands immediately after visiting the restroom.
- Wipe down check books, salt and pepper shakers, sugar caddies and chairs.
- Regular punctual attendance, use time clock properly and take required breaks as instructed by policies and procedures.
- Adhere to all safety policies including reporting all incidents immediately to your immediate supervisor, Food & Beverage Director or Human Resources.
- Attend quarterly department staff meetings.
- Complete assigned cleaning duties to keep dining room always in top shape.
- Assist with other tasks such as cleaning the dining area and preparing silverware and condiments.
- Channel all complaints to immediate supervisor immediately.
- Push linen cart to Dining Room and unload linen into cabinets.
- Be prepared to work in other areas of department (Main Dining Room, Hunt Room, Café, Room Service, Private Dining Room and/or special function)
- Maintain an excellent and professional working relationship with immediate supervisor, fellow employees, Managing Director, Management Team, residents, guests and vendors.
Job Requirements:
· Exceptional Customer Service and interpersonal skills
· Desire to provide exceptional quality of service to our residents, guests
· Well-organized with ability to take and place food and beverage orders accurately
· Ability to operate a point-of-sale system
· Heimlich maneuver
· Provide friendly and attentive service, show genuine hospitality/engaging demeanor
· Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared
· Excellent verbal and written communication skills and demonstrated ability to work as part of a team.
Education and/or Experience Requirements:
· High School Diploma or equivalent required.
· 6 months to 1 year of food service experience in a residential and/or hospitality industry/setting. Passion for hospitality and service.
· Strong team player: must be able to partner with servers, peers, and management to ensure an amazing guest experience.
- Current CPR Certification preferred
Physical Requirements:
· Prolonged periods of standing and walking.
· Ability to lift and carry trays up to 30 lbs. including multi-gallon bucket of ice, soiled linen bags and room service cart
Job Types: Part-time, Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Restaurant type:
- Casual dining restaurant
- Fine dining restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Westwood, MA 02090: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant experience: 1 year (Required)
Work Location: In person