Job Title: IVR Developer
Location: Chicago, IL
Duration: Contract
Skills Required:
- Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
- Experience in Genesys composer and IVR call flow development is must.
- Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
- Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
- Genesys, Cisco and Azure Certifications Preferred.
- Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco
- Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
- Proficient in Oracle
Job Type: Contract
Work Location: In person