General Purpose
We are looking for an energetic individual that can provide technical support for our company, employees, and customers including devices, basic networking, applications, and communication systems. The help desk technician would also assist with the deployment of software and hardware for a variety of systems.
Essential Duties & Responsibilities
- Provide first level technical support for our customers and employees
- Respond to IT support help desk telephone calls, email and technical requests
- Troubleshoot software, hardware, mobile devices, and printers
- Able to work independently and remotely
- Update internal department documents and procedures
- Assist with updating and maintaining help desk ticketing system
- Troubleshoot workstations in Windows 10 environment
- Monitoring remote networks and workstations
- Build / fix PC’s and Macs
- Install PC’s
- Driver/bios updates
- Reload Windows / backup –with focus on imaging
- Malware removal
- Driver updates
- PC software installs
- TCP/IP – Networking level I proficient
- Office365/Exchange experience
- Drive/Data recovery
- Mobile device support
Position Requirements
- Excellent verbal and written communication skills
- Customer-oriented and even-tempered
- Advanced experience troubleshooting Microsoft Outlook is a plus
- Able to travel to customer's office when needed (per diem provided)
- Good understanding of computer systems, networks and mobile devices
- Knowledgeable in installing virtual computers
- Experience with NinjaRMM Platform
- Experience with Infrascale Data Recovery Platform
- Exchange, O365, Google Platforms
Desired Skills & Experience
- Minimum 1-year technical experience
- Flexible, self-starter that wants to learn
- Cisco Certified Networking Associate preferred
- MCSA preferred
- Basic knowledge of Apple products
Physical Demands
- Work in office team environment with others
- Able to work independently
Experience:
- Technical Support: 1 year
- Help Desk: 1 year
- Clean driving record
- Must pass regular drug tests
- Background check mandatory
Location:
Required work authorization:
Job Type: Full-time
Experience:
Education:
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Relocate:
- Winchester, VA 22601: Relocate before starting work (Required)
Work Location: Hybrid remote in Winchester, VA 22601