Overview:
The POS Tech Specialist is responsible for monitoring and resolving POS-related issues for both internal stakeholders and external clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.
Responsibilities:
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Continuously monitor the ticketing system for incoming POS-related issues from internal department and external clients
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Prioritize and assign tickets to the POS Support team based on urgency and complexity.
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Provide timely updates to the merchant and or the ticket issuer on the status of ongoing issues.
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Collaborate with other department to escalate and resolve complex technical issues efficiently.
Qualifications:
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Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
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Excellent verbal and written communication skills.
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Strong trouble shooting and problem-solving skills with a keen attention to detail
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Ability to work independently and as part of a team in a fast-paced environment.
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A+ certification or equivalent preferred.
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Korean and English Bilingual prefer
Additional Requirements:
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Bachelor’s degree in Information Technology or related field preferred.
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Knowledge of POS hardware and software configuration is a plus
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Flexibility to work occasional evenings, weekends, and holidays to work on the urgent issues.
Benefits:
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Group Health Insurance (medical, dental, vision)
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100% employer sponsored Life Insurance
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401K 3% matching
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Paid Sick and Vacation days
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Paid Holidays
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Gym Reimbursement
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Employee Referral Program
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Friday Company Lunch