Complete Comfort Heating, Air & Plumbing is a reputable, family-owned HVAC/Plumbing company that has been serving our community for over 20 years. We are dedicated to providing exceptional heating, ventilation, air conditioning, and plumbing services to our valued customers. Our team takes pride in delivering top-notch customer service and maintaining long-lasting relationships with our clients.
We are currently seeking a motivated and customer-focused individual to join our team as a Outbound Customer Service Representative (CSR). As a CSR, you will be responsible for ensuring our customers receive outstanding service and support. This is a vital role within our company, as you will be the first point of contact for our clients, assisting them with their inquiries, scheduling service appointments, and providing necessary information about our services.
Responsibilities:
- Provide excellent customer service and ensure customer satisfaction at all times
- Outbound calling new and current customers
- Schedule service appointments
- Maintain accurate and detailed records of customer interactions
- Provide product and service information to customers
- Resolve customer complaints or concerns in a professional and timely manner
- Collaborate with technicians and other departments to ensure smooth operations
- Maintain a positive and professional attitude in all customer interactions
Qualifications:
- High school diploma or equivalent (additional education in a related field is a plus)
- Previous experience in an outbound customer service role is required
- Sales experience is required
- Knowledge or experience in the HVAC/Plumbing industry is a plus, but not required
- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Proficient in using computer systems and customer service software
- Ability to work in a fast-paced environment and handle stressful situations with patience
- Flexibility to work occasional evenings or weekends, as needed
Benefits:
- Health insurance
- Dental insurance
- Vision insurnace
- Life insurance
- 401k (3% match)
- Bonus opportunities
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Complete Comfort Heating Air & Plumbing is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Greenwood, IN 46143: Relocate before starting work (Required)
Work Location: In person