About us
Innuwindow is a family-owned retail business specializing in custom window treatments. We have been in business for 36 years and most of our staff has been with us for over 10 years. Innuwindow is a high service, customer-focused, company and were recently awarded Best of Boston Home for custom window treatments.
Overview: We are seeking a dedicated Customer Service Manager to join our team. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to lead a team effectively.
Responsibilities: - Manage a team of customer service representatives to ensure high-quality service delivery - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints in a professional manner - Monitor team performance and provide coaching and feedback as needed - Analyze customer service data to identify trends and areas for improvement - Collaborate with other departments to enhance the overall customer experience - Conduct regular training sessions for staff on customer service best practices
Qualifications: - Proven experience in a customer service management role - Excellent phone etiquette and communication skills - Strong analytical skills to interpret data and make informed decisions - Sales experience or familiarity with upselling techniques - Ability to perform outbound calling when necessary - Bilingual proficiency is advantageous - Proficient in data entry and CRM systems Joining our team as a Customer Service Manager offers the opportunity to lead a dynamic team, drive customer satisfaction, and contribute to the growth of the organization. Apply now to be part of our dedicated customer service team!
Job Types: Full-time, Part-time
Pay: $21.82 - $22.42 per hour
Expected hours: 28 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Natick, MA 01760 (Required)
Ability to Relocate:
- Natick, MA 01760: Relocate before starting work (Required)
Work Location: In person