JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
Specific Job Functions:
Event Management
Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
Plan and maintain the property programming budget
Partner with fitness providers for health and wellness programming
Partner with onsite and local retailers and dining establishments to highlight promotions
Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
Negotiate contracts with area vendors for best prices and services
Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
Other concierge-related requests, as needed
Marketing
Create marketing collateral for property programming and events using property specific branding
Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
Amenity Management
Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
Tenant Engagement/Communication
Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships
Manage the property social media pages
Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
Job Qualifications, Education and Experience:
Bachelor’s Degree or equivalent work experience
At least three years’ experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Experienced in marketing and event planning
Independent thinking and self-starter
Ability to host and engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 1000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Great time management
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.