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- Job Title: Dispatch Support Agent
- Location: Union, NJ, 07083 (Hybrid)
- Job Type: Contract (3 months, potential extension to 6 months)
- Pay Rate: $20.00/hr
- Work Schedule: 9:00 AM - 5:30 PM (includes one unpaid 30-minute lunch)
Job Summary: The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls during Shifts 9:00 AM—5:30 PM, which includes one unpaid 30-minute lunch. The client would like to start with a three-month contract that may be extended up to six months.
- Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
- Performs specifically assigned functions, including assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain, or retrieve information;
- prepares reports of a recurring nature using both manual and automated records
Hybrid role. For the first two weeks of training, the candidate will work the 8:00 AM to 4:30 PM EST shift.
Key Responsibilities:
- Answer gas leak line and create gas leak orders
- Facilitate emergency appointments
- Contact customers to provide appointment updates and reschedule missed appointments
- Assist dispatch with daily reporting, including logistics and AM/PM order reports
- Assist dispatch supervisor with Board of Public Utility reports when necessary
- Assist scheduling department with outbound calls, mark outs, and reporting
- Provide business support for field operations, including account review and order creation
- Perform other related departmental duties as required
Minimum Qualifications:
- Experience handling safety-sensitive inbound emergency calls
- Previous customer service experience
- Good oral and written communication skills
- Ability to multitask
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Union, NJ 07083 (Required)
Work Location: Hybrid remote in Union, NJ 07083