JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The role is responsible for managing an 18M sq ft portfolio with a fast-paced client in the Dallas Fort Worth area. The position leads an IFM program that includes 150+ engineers, facility management professionals, facility coordinators and CMMS / data lead.
Relationship Management
Manage the performance and outcomes of assigned staff reporting to the position.
Ensure contract compliance, accurate and timely reporting, and resolve critical customer relations issues
Lead client facing meetings that encourage team building and guide the client through change management
Compliance
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client
Process Management
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities.
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances
Prepare and report on KPI's to track team performance
Lead critical emergency events with sound communication and incident command protocols
People Management
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Any and all other duties and tasks assigned.
Education/training
Bachelor's Degree in Engineering or equivalent combination of experience and education
CFM, RPA, or FMP designation preferred
Years of relevant experience
10+ years of experience
Skills and knowledge
Strong leadership and relationship building skills
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of engineering program management
Knowledge of Excel and ability to analyze data
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.