Position Title: Banquet Server
Department: Food and Beverage
Reports to: Banquet Manager + Banquet Captain (Shift Supervisor)
Supervises: None
Position Summary: The position is responsible for providing banquet food service with a high level of professionalism and hospitality. Servers will provide premium service for members and their guests, abiding by the service standards of the Club. They will be expected to have a solid understanding of fine dining and table-side service. The service staff will also be expected to go above and beyond to deliver memorable events, while bringing a high level of energy and professionalism.
Employement Status: Seasonal employees can expect a consistent schedule from (approximately) April to October each year. Each October, employees are allowed to submit requests to transition to either part-time or full-time status. The approval of these requests will be based on the needs of the Club and the employee's performance track record.
Qualifications:
- High school diploma or equivalent in appropriate experience
- Two or more years’ experience in a similar position preferred
- Ability to work scheduled hours including, when necessary, holidays and weekends
- Ability to lift 50lbs.
- Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
- Being on your feet for an extended period of time
Job Duties:
- Serves as a positive role model by:
- Adhering to the same standards of service and behavior that peers are required to uphold
- Demonstrating effective communication skills through various digital platforms utilized by the Club
- Maintaining a positive and friendly demeanor at all times
- Working with peers to meet the needs of the team
- Representing the Club well in its relationships with members and vendors
- Continually provides services in the areas of:
- Exceeding the expectations of members and their guests, while representing the Club to the highest standards
- Inspecting service areas prior to opening to ensure that adequate supplies are available
- Knowledge of menu, menu enhancements and preparation methods
- Understanding of unique and complementary flavor pairings
- Constant awareness of restaurant flow
- Impeccable service and social perceptiveness
- Ability to evaluate guest satisfaction and responsiveness
- Carefully following all laws and club policies and procedures regarding alcoholic beverage service
- Slowing and refusing alcoholic verbiage service when necessary
- Continually seek to enhanced knowledge and skills related to service
- Maintaining self-awareness of members’, management and peers
- Assumes responsibility for the department by:
- Assisting supervisors in maintaining proper inventory levels
- Maintaining service areas in a neat clean and orderly manner
- Communicating with supervisors and peers concerning ongoing projects
- Results on which performance will be evaluated but are not limited to:
- Being attentive to the needs of the members
- General behavior and language
- Maintaining good hygiene and a professional appearance
- All but not limited to this Job Description