We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. This role plays a crucial part in maintaining positive relationships with our customers.
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints in a professional and timely manner
Provide product information and assistance to customers
Process orders, returns, and exchanges
Update customer accounts and maintain accurate records
Collaborate with other departments to ensure customer needs are met
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Previous customer service experience preferred
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent
If you are a customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team as a Customer Service Representative.
Compensation Range: $50K - $60K