JOB SUMMARY:
The Gallery Host/Night Audit creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming helpful and exceptional service while maintaining a clean comfortable and inviting environment.
QUALIFICATIONS:
- A minimum of one month of related experience; or equivalent combination of training and experience.
- Previous customer service experience in a hotel or related field preferred.
- Requires strong ability to read write and speak the English language.
- Ability to learn quickly and work in fast paced position with constant guest interaction.
- Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
- Ability to multi-task.
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written.
- Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
JOB RESPONSIBILITIES:
- Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly while
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Job Type: Part-time
Pay: $16.00 - $17.50 per hour
Expected hours: 8 – 16 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person