ND DEFENSE - PROTECTING FREEDOM AND THOSE WHO DEFEND IT!
IT Support Specialist
This role is responsible for providing end-user support on a variety of technical issues relating to information technology systems as well as assisting with implementation and training for new system and software changes. This position is on-site and works 40 hours a week between Mon - Fri (some overtime may apply based on workload).
Duties:
- Provide in-person technical user support by identifying issues, researching solutions, and resolving matters involving computer systems, software, and hardware.
- Follow established workflow procedures for monitoring, tracking, and responding to requests received through the IT helpdesk ticketing system.
- Communicate and work effectively with clients and partners to analyze and adapt appropriate course of action based on the existing circumstances.
- Escalate complex issues to appropriate teams and/or 3rd Party Vendors as appropriate.
- Configure and install new or replacement PCs, laptops, network printers, scanners, A/V, and other devices.
- Contact hardware vendors for warranty replacement or repair.
- Assist with documentation and training of existing and future systems and software.
- Assist in supporting operations which may include other IT duties.
Education/Skills/Qualifications
- 2-3 years related experience.
- Certification or Degree preferred, but experience can substitute for education.
- Experience in IT Support services.
- Proficient debugging skills for user level support including laptops, desktops, printers, and projectors.
- Strong customer service focus to support users with PC troubleshooting and setup.
- Knowledge of Windows Active Directory, PC Hardware configuration, Windows Server, and networking.
- Experience with Helpdesk ticketing systems.
- Experience authoring technical documentation and diagrams to support the IT environment.
- Sound problem-solving skills with demonstrated ability to exercise sound independent judgment.
- Teamwork mindset and temperament to work effectively with a diverse group of people.
- Effective ability to communication clearly and concisely, both verbally and in writing.
- May be required to lift heavy objects.
Equal Opportunity Employer, Disability/Veteran
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Weekends as needed
Application Question(s):
- Have you worked for the US Government in the past year?
- Are you a U.S. Person? (US Citizen or Green Card Holder)
Education:
Experience:
- IT End User Support: 3 years (Required)
Ability to Relocate:
- West Point, MS 39773: Relocate before starting work (Required)
Work Location: In person