Center Representative**
Are you a friendly, detail-oriented individual who loves helping people? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we want you to join our team as a Customer Support Specialist / Call Center Representative!
**About Us:**
At Wahl Family Heating, Cooling, and Plumbing we pride ourselves on providing top-notch heating, cooling, and plumbing services to our valued customers. Our supportive and dynamic work environment encourages growth, collaboration, and continuous learning. We believe in taking care of our employees just as well as we take care of our customers.
**Key Responsibilities:**
- Answer inbound calls and assist customers with their inquiries and service needs.
- Schedule appointments for heating, cooling, and plumbing services.
- Make outbound calls to member customers to schedule routine maintenance.
- Update and maintain accurate customer account information.
- Provide exceptional customer service and ensure customer satisfaction.
**What We Offer:**
- Competitive pay ranging from $18 to $25 per hour.
- Biweekly and monthly performance bonuses.
- Excellent health benefits, including medical, dental, and vision coverage.
- A supportive employer who values your contribution and well-being.
- Engaging social activities and team-building events.
- Opportunities for career advancement and professional development.
**Work Schedule:**
- Tuesday through Saturday, 10:00 AM to 6:30 PM
**Qualifications:**
- Associates Degree a or equivalent work experience
- Previous customer service or call center experience required.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with computer systems and customer management software.
**How to Apply:**
If you are ready to take the next step in your career and join a company that values your skills and dedication, we would love to hear from you! Please submit your resume and a brief video or letter outlining your experience and why you would be a great fit for our team.
**Wahl Family Heating, Cooling, and Plumbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Join us and make a difference in the lives of our customers while advancing your career in a supportive and rewarding environment. Apply today!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Oakdale, PA 15071: Relocate before starting work (Required)
Work Location: In person