*YOUR ROLE*
The Ac
unt Relationship Coordinator role req
res a a '
- getter
- ersonality who
- erly accepts cha
- nges, initiates
- blem solving,
- an extremely
- gh level of atte
tion to detail an
table wit
o manage several cl
ou must be an energetic,
- ng-term minded candidate who is capable of multitasking and
- s a strong desire to learn. Position has opportunity for growth for the right individual
This is a
vironment a
- will be subject to random drug tests
- *REQUIRED SKILLS AND EXPERIENCE*
*
ust have a minimum of
- ee years’ experience in an
stomer service role
three years’ experience
ing Microsoft Excel
* Must have a minimum of an Associate’s degree in college
* Must be able to type a minimum of 55 words per minute
* Excellent written and verbal communication skills
* Must possess a professional business demeanor and work calmly under pressure
* Microsoft Office experience with an emphasis in Excel and exceptional math skills required
* Must possess and maintain a great attendance record
* Excellent organizational and time management skills
* Ability to multi-task in a fast pace environment
* High level of patience and professionalism when dealing with difficult clients and vendors
* Ability to adapt to change seamlessly
* Identify new business opportunities with existing clients
* Familiarity with E-Quantum, Sage, Zoho CRM, or Storefront/Four51/Sitecore a plus
*Responsibilities:*
* Work directly with clients facilitating all aspects of account management
* Respond to new product requests and cross-sell/upsell when appropriate
* Assist with Project Management and new initiatives for clients
* Send RFQ’s and negotiate with vendors
* Communicate custom item specifications to clients and plants
* Communicate copy and design information to appropriate departments
* Communicating proof and designs with clients
* Enter orders into the ERP system and following the order through the supply chain to the final invoicing process
* Ability to work with various levels within the organization including sales and management
* Provide support to the sales team and clients while keeping project moving efficiently through production
* Clarify project questions with sales and/or client when the project is submitted and throughout production
* Work directly with sales and marketing team preparing estimates and proposals
* Manage inventory levels for in stock products
* Effectively communicate with clients and provide solutions for client inquiries
* Ability to work effectively in an extremely fast-paced environment and multi-task
* Must be extremely detail oriented and have the ability to independently problem-solve effectively
* Need excellent listening skills and superior written and verbal communication skills
* Effectively use new technologies and have the ability to learn new applications
* Demonstrate a passion for our brand and client’s needs
*Great Reasons to join our Team!*
* We have a new facility showcasing the latest in state-of-the-art equipment and technology.
* Full leadership support provided to you.
* The company will provide PPO Health Insurance at no cost to the employee after 90 days (family and dependent coverage available at employee's expense.
* You may also elect to have Dental, Vision, LTD and Life Insurance to the employee at the employee's expense.
* We offer competitive 401K matching (100% of the first 3% and 50% of the next 2% for a maximum company match of 4%).
* Eight paid holidays are provided with a generous PTO policy after 90 days.
* Sick time immediately accrued and available
* We are a tobacco/drug-free employer with a no smoking policy enforced.
Job Type: Full-time
Pay: $58,240.00 - $74,880.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
Schedule:
* Monday to Friday
Travel requirement:
* No travel
Application Question(s):
* If offered this position, how soon would you like to start?
* How many words per minute can you type? This will be validated with a typing assessment.
Education:
* Associate (Required)
Experience:
* Customer Service: 3 years (Required)
* Microsoft Excel: 3 years (Required)
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person