About us
U.S. Mechanical is a small business in New York, NY 10001. We are customer-centric, collaborative and supportive.
We are looking for an HVAC dispatcher/ Office administrator. Prior experience is prefered, but not mandatory. Any HVAC experience is also a plus. Dispatcher must have excellent client service skills. During the summer months, we are especially fast-paced, and you must be prepared for such. Current software used is Service Trade, knowledge of such is a plus, but not necessary. In addition to maintaining the schedule and dispatching, you will be asked to help other staff in gathering information for estimates and informing the estimator when an estimate is needed. You must have good computer skills and the ability to multitask. Fluent in English.
We are a smaller company that emphasizes teamwork and customer satisfaction. Many of our client relationships are over 15 years. You won't get lost in the shuffle here.
Responsibilities
- Maintain customer service experience
- Answer phones to take service calls and forward to the appropriate party
- Maintain the work schedule and dispatch the technicians accordingly
- Prepare quotes and obtain pricing on parts and materials
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate and detailed records and document client service actions and discussions
- Maintain an orderly workflow with an ability to prioritize
- Help with other office tasks, such as filing and organizing
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected hours: 20 – 42.5 per week
Benefits:
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- New York, NY 10001: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10001