ROLE
To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.
RESPONSIBILITIES
- Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
- Maintain a flexible work schedule based on business needs.
- Provide exceptional customer service in every interaction with owners and guests.
- Effectively handle and fulfill guest requests.
- Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
- Efficiently check guests in and out of the resort.
- Maintain a flexible work schedule.
- Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
- Must be able to understand and use the telephone system.
- Must have knowledge of the resort(s).
- Must be able to take reservations for owners/guests and input into resort system.
- Perform all other job requests as assigned by management.
REQUIREMENTS/QUALIFICATIONS
- Must have a minimum of six months front desk/customer service experience.
- Must possess excellent telephone and customer service skills.
- Must have excellent oral English communication skills.
- Must have basic math skills and aptitude.
- Must have a professional appearance.
- Must have basic computer knowledge.
EOE/Drug Free Workplace
Computer Access:
- Resort, Word, Excel, Network H,O
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person