Client Onboarding Specialist
Compensation: $25.00 per hour + 5% commission on sales.
Location: Tempe, AZ (In-office position)
About Voyage Pro: Voyage Pro is a leading video production company based in Tempe, AZ, specializing in creating impactful visual content for a diverse range of clients. Learn more about us at www.voyagevideos.com.
Job Description: We’re looking for a friendly, outgoing, and enthusiastic Client Onboarding Specialist to join our team! Your main goal will be to secure bookings for video projects and studio rentals through various communication methods. You’ll work closely with clients to fill in logistical details, ensuring smooth project handoffs to our project managers. During quieter times, you'll help generate new leads through social media content.
Responsibilities:
- Communicate with new client inquiries and maintain follow-up processes.
- Prepare and send proposals to new clients based on finalized project details.
- Coordinate with project managers to ensure smooth project handoffs and manage initial pre-production paperwork and scheduling.
- Transfer detailed project information to project managers.
- Introduce booked clients to assigned project managers.
- Manage studio rental communications and logistics, including booking availability through platforms like Peerspace.
- Help generate leads through social media content creation during slower business periods.
- Assist with social media posts such as reels to increase leads when needed.
Tools Provided:
- Access to Peerspace, company email, invoicing software, and other necessary resources.
- Company phone for business communications.
Work Schedule:
- Ensure a 30-minute response time to inquiries during business hours.
- Attend regular in-office KPI meetings.
Training:
- Comprehensive training provided, including shadowing, learning the software and Peerspace, and participating in training courses.
- Training hours will be recorded on the staff compensation form.
- Training will be part-time, likely 20 hours per week, 4 hours per weekday for 2-4 weeks.
Bonuses and Benefits:
- Commission: Earn 5% commission on the total booking value for new clients and 3% for recurring clients (excluding studio rentals).
- Benefits: Medical insurance coverage (if needed), Paid Time Off (PTO), and overtime pay.
Requirements:
- Must be outgoing, enthusiastic, and have an extroverted personality.
- Previous sales experience is required.
Join Our Team: If you’re enthusiastic, detail-oriented, and love working with clients, we’d love to hear from you! Apply now and become a part of our dynamic team at Voyage Pro.
Visit www.voyagevideos.com to apply.
Job Types: Full-time, Part-time
Pay: From $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Application Question(s):
- On a scale of 1 - 10 how confident are you when leading a meeting with clients on the phone / in person.
- How would you describe your personality?
Experience:
- Sales: 2 years (Required)
Ability to Commute:
- Tempe, AZ 85281 (Required)
Work Location: In person