Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for a diamond jewelry sales specialist. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills.
Key Duties and Responsibilities:
- Respond quickly to inbound phone calls, chats, and emails.
- Guide clients through the process of choosing a stone and finalizing the ring purchase.
- Confidently provide feedback on diamonds clients select from our website.
- Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
- Advise clients on the four c's
- Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
- Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
- Empower clients to feel confident in their once-in-a-lifetime purchase
- Meet sales goals and close sales efficiently
- Show diamonds over video chat and in person and articulate the differences between different options
- Work with the house gemologist to source, select, and present diamonds
- Maintain and nurture client relationships as the main point of contact for all sales
Requirements and Experience:
- Strong knowledge of fine jewelry styles and trends
- A keen eye for detail and a high level of empathy and professionalism
- Ability to work proactively and think creatively to solve problems as they arise.
- Organized and comfortable multitasking and juggling many client requests at once
- 2+ years sales experience in jewelry or bridal
- Extremely detail oriented and organized
- Computer Savvy
- Excellent communication skills
- GIA Degree a plus but not required
Job Details:
- Full time on site role located in Tribeca, NYC
- Office hours are 10AM to 6PM
- Available schedules: Thursday - Monday
Benefits:
- Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
- Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!
- 401k. Optional 401k program.
- Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge.
- Performance Based Bonuses. Monthly and annual bonuses for achieving sales targets.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
- Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Every weekend
- Weekends as needed
Application Question(s):
- What makes you interested in diamond jewelry?
- Do you have any experience doing custom jewelry design?
- A client walks into a store with $20K to spend on a two-carat emerald cut diamond and no knowledge of the four c's. What steps do you take to help them select a stone?
- How would you describe your approach to sales?
Work Location: In person