GovSG has an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).
This is a remote working position.
Position Duties:
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Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements
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Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place
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Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects
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Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements
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Address/Identify contract execution issues and potential deficiencies
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Develop action plans to mitigate customer and vendor contract disputes
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Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed
Required Qualifications:
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Minimum SECRET clearance with Single Scope Background Investigation (SSBI)
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7+ years of IT experience
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Experience with Department of Navy (DON) IT environments, specifically NMCI
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Experience with network transitions/migrations
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Excellent public speaking and personal interaction skills
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Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
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Ability to work on a team, while keeping overall project goals on schedule
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Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills
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Exemplary customer/client management skills and techniques
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Excellent organizational skills
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MUST BE WITHIN 1 HOUR DRIVING DISTANCE OF WASHINGTON DC, QUANTICO, NORFOLK, SAN DIEGO, CHARLESTON, OR ORLANDO FLORIDA
Desired Qualifications:
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CISSP certification
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Security+ certification
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Experience supporting Information Assurance activities
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Familiarity with DON network architecture
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Familiarity with NMCI service delivery functions
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Familiarity with common NMCI processes and tools
Education Requirements: Bachelor's degree.
Salary: $90,000-$100,000. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Why You’ll Want to Work at GovSG:
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Competitive pay and benefits, including PTO and company matched 401k
- Development opportunities through comprehensive training suite
- Ability to make an impact supporting the warfighter
- Opportunities to engage with the community through volunteering
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit www.eeoc.gov/poster.
GovSG participates in E-Verify.
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