Job Description:
The Ramada Inn Groton and Best western Niantic ( Best western newly Open hotel multiple Position is open) is Hiring for Front desk associate. Candidates will be able to do any shift. Front desk associate should be able to perform task such as checking in guests, handling guest folios, assisting and accommodating guest needs. Front desk position requires great customer service skills along with good skills with property management systems, should be able to work holidays and weekends.
Responsibilities:
· Should have a basic knowledge of computer.
· Perform check in and check out guests with posting payments and collecting all necessary information regarding guest reservation.
· Answer the phones according to the standards of proper etiquette and as quickly as possible.
· Provide information to guest regarding hotel amenities that’s provided.
· Communicate with housekeeping regarding tidy rooms to accommodate guest.
· Respond to guest complains and issues in a timely and professional manner.
· Maintain and update all payments and bookings regarding guest stay.
· Making sure guest safety by monitoring security camera and check the property throughout the shift.
· Have knowledge about all emergency procedures and know how to act on them.
· Flexible schedule preferred.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person